Frequently Asked Questions

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

Together with a Dedicated Care Partner you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Yes, Carer’s Network can tailor your care plan to your individual needs, helping you achieve your goals and live the life you choose.

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

You will be matched with a Dedicated Care Partner, no matter how much or how little support you need. They will become your key contact person at Carer’s Network. This allows us to provide you with personalised service by someone who knows you and the support you require.

My Aged Care is your starting point for accessing Australian Government-funded aged care services.

My Aged Care provides:

• information on the different types of aged care services available
• an assessment of needs to identify eligibility and the right type of care
• referrals and support to find service providers that can meet your needs
• information on what you might need to pay towards the cost of your care.

My Aged Care conducts assessments to determine whether you can receive government subsidised care, and which level of care you are eligible for.

To see whether you are eligible, you can answer a few simple questions on the My Aged Care website. If you meet the requirements, you can apply for assessment straight away.

Carer’s Network provides a range of services tailored to your needs. Services include Personal Care, Domestic Assistance, Community/Social Support, Home and Garden Maintenance, Respite Care and In-Home Nursing services.

Your Support at Home budget is based on the level of funding you’re eligible for, as determined through your My Aged Care assessment. The amount of government subsidy you receive is the same no matter which provider you choose.

You may also be asked to contribute to the cost of your care through a basic participant contribution or an income-based fee, depending on your personal circumstances.

Funding amounts and contribution rates are reviewed annually by the Australian Government.

The government-funded Support at Home program helps older Australians stay independent, healthy and socially connected while continuing to live safely in their own homes.

There are eight levels of funding, based on your individual care needs. This funding can be used for personal care, domestic support, home modifications, assistive technology and more in-home aged care services, all designed to help you live well at home for longer.

Read more about Support at Home and how to apply here.

Support at Home provides a more effective in-home aged care system, helping older Australians stay independent and living at home for longer through:

• Access to eight levels of funding with up to $78,000.
• Faster access to services with reduced wait times.
• Funding for home modifications and assistive technology.
• More support for regaining independence and end-of-life care.

For further information click here or contact us.

Carer’s Network provides a range of services tailored to your needs. Services include  Personal Care, Domestic Assistance, Respite Care , High Intensity Daily Personal Activities and Community and Social Participations.

The best way to determine your eligibility is to take this simple quiz via the NDIS website. Here, you’ll be asked to provide a range of details including information about your (or a family members’) disability and how it impacts on day-to-day life. Carer’s Network will be able to help you customise the care you require.

The price of disability support is set by the NDIS Pricing Arrangements and Price Limits. These can be accessed by this PDF download. Our fully trained staff can help you navigate the costs of services we provide.

All our support workers are handpicked by our team of internal recruitment consultants to ensure that they are best suited to assisting you, or your family members.

Our internal rostering team works closely with our Carers in supporting you the way you wish, including matching you with your care team.

Where possible, Carer’s Network will attempt to accommodate any and all cultural and linguistic diversity requirements of our clients and seek out support staff who speak our client’s language or are familiar with their cultural mores.

Carer’s Network celebrates and takes pride in the diversity of our support staff. We value the different and varied perspectives of our support staff who hail from a variety of culturally and linguistically different backgrounds. Carer’s Network is an equal opportunity employer and we celebrate diversity. We are committed to creating an inclusive environment for all our employees and clients.

Carer’s Network guarantees that our Carers are fully qualified and abide by all statutory regulations governing the aged and disability sector. Our carer’s hold a minimum of a Certificate III in Individual Support or equivalent, with many holding a Certificate IV, Diploma, or even degrees in Nursing.

All our care staff are fully screened for prior criminal history nationally and internationally, against the Victorian Disability Worker Exclusion Scheme, and if required hold Working with Children Checks.

Our carers hold their full Driver’s License, and are certified in CPR and First Aid; which are maintained in compliance with statutory regulations. Finally, our dedicated in-house recruitment team seeks out excellent support staff dedicated to what they do best, caring. Our staff are highly experienced in the provision of care and support services.

Carer’s Network supports and enables our carers to do this by facilitating ongoing training and professional development opportunities.

Carer’s Network conduct regular performance evaluation and appraisals of all our Carers. Whilst additionally providing for open, ongoing, honest, direct communication channels for our Clients to discuss any issues, queries, or concerns without prejudice. Our Carer’s are regularly given opportunities for performance development and training in all relevant areas.

Feedback relating to staff allocated to support and care for you can be provided at any time without prejudice, and another Carer will be allocated to your care immediately. There are no notice periods or cost implications if this were to occur.

Carer’s Network is dedicated to maintaining a culture of open communication, transparency, and accountability. Our clients are at the heart of everything we do, and Carer’s Network is dedicated to caring for our clients in the way they wish to be cared for.

We’re set apart from other providers by our size. A tight-knit team of dedicated, professional staff who deliver tailored, personal care. We’re large enough to support our clients properly, yet small enough that you’re always dealt with directly, known personally, and treated the way you want to be treated.

This balance means we can respond to your needs directly and compassionately, and we remain fully accountable to you at every step.

Although Carer’s Network has been operating since 2017, our key staff have over 20 years industry experience each. Carer’s Network has steadily grown our support service and funding offerings maintaining an unparalleled focus on provision of service excellence to our clients. With a focus on sustainable organisational growth, Carer’s Network has consistently sought to learn and mature over the last three years.

Our commitment to service excellence continues with the Dedicated Care Partner available for contact at any time to discuss positive or negative feedback. Carer’s Network believes it is our Client’s right to expect a high standard of work from our staff and feel comfortable to express any kind of feedback at any time. As such, our Clients are provided with feedback forms as part of their information pack.

Carer’s Network is committed to providing our clients with a high-quality service and recognises that it is in everybody’s interest to resolve any issue quickly, discreetly, and confidentially. We are committed to ensuring any complaints regarding the services provided are managed in accordance with the requirements of the Disability Act 2006, the National Standards for Disability Services, and in accordance with the guidelines for Complaints Management under the Office of the Disability Services Commissioner.

At Carer’s Network, we believe that every voice matters. That’s why we’ve created “Your Voice,” our dedicated platform for complaints, compliments, and feedback. You can also leave anonymous feedback.

Carer’s Network encourages a culture of open communication which is both responsive and accountable in relation to any grievance or complaint. It is our Client’s right to expect a high standard of work from our staff and to feel comfortable with them in their own home.

An information pack will be provided to clients and will include documentation detailing the policy, process and procedure for making a complaint. This is intended to promote a culture in which it is ok to complain’ and express any concerns around the care and services received.