What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine government-subsidised funding and private services?

Yes, Carer’s Network can tailor your care plan to your individual needs, helping you achieve your goals and live the life you choose.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

Aged Care Funding

Remaining in your own home and being cared for in the way that you, or your loved ones want is essential to maintaining quality of life.

About the Support at Home Program

Government-subsidised funding (Support at Home) helps older Australians stay independent, healthy and socially connected while continuing to live safely in their own homes. In most cases, you’ll also contribute towards the cost of care, based on your personal circumstances.

There are eight levels of funding, based on your individual care needs. This funding can be used for personal care, domestic assistance, home maintenance, home modifications, assistive technology and more, all designed to help you live well at home for longer.

The eight levels of funding are outlined below.

Levels of Government Funding for In-Home Care:

Funding Level 1

Basic level care needs

$2,752.50/quarterly

$11,010.01/yearly

Funding Level 2

Low-level care needs

$4,112.84/quarterly

$16,451.35/yearly

Funding Level 3

Low-Intermediate care needs

$5,634.20/quarterly

$22,536.81/yearly

Funding Level 4

Intermediate care needs

$7,617.13/quarterly

$30,468.51/yearly

Funding Level 5

Moderate-high care needs

$10,182.38/quarterly

$40,729.53/yearly

Funding Level 6

High care needs

$12,341.32/quarterly

$49,365.27/yearly

Funding Level 7

Very high care needs

$14,915.00/quarterly

$59,660.00/yearly

Funding Level 8

Very high / complex care needs

$20,034.28/quarterly

$80,137.12/yearly

*Quarterly budgets and annual amounts are subject to change in July each year in line with indexation. These figures are correct as of 1st July 2026.

Wondering what you’ll personally contribute? Funding covers part of your care costs.

Learn how contributions are calculated

How We Can Help

Carer’s Network is a registered private provider of government-funded in-home support. If you require some assistance to do things around the home, or are in need of more complex care, we are able to assist you in whatever way you prefer.

Whether it’s for short or long-term, low needs to complex care, when our qualified and trained team meet with you, we will develop a care plan tailored to your specific needs.

Resources

Finding more information

For more information about government-subsidised Aged Care, you can visit the My Aged Care website.

Alternatively, our qualified team is able to assist you in navigating in-home care: contact us.

Eligibility and applying for an assessment

Before Carer’s Network can help you access government-subsidised in-home care, you’ll need to check your eligibility and apply via My Aged Care.

Once you have determined your eligibility and what supports you are able to access, Carer’s Network can assist with the coordination and implementation of your support.

However, we are able to provide you with privately funded care while you wait for your Support at Home to be allocated.

We understand that navigating the Aged Care system can be challenging. If you need assistance, our team is ready to help.

Contact Our Team