What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine funding packages and private services?

Yes, Carer’s Network can tailor a package to your needs to ensure that you are enabled to achieve your goals and live the life that you wish to lead.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

Book a Free In-person Consultation

Name: Carer's Network
Address: 6/758 Blackburn Rd, Clayton, VIC, AU
Telephone: (03) 8488 9982
Rating: 4.7

We offer a complimentary, no-obligation in-home consultation where our team will personally discuss how our services can meet your needs.

Department Contacts

If you would rather call us, please refer to the below contact details.

General Enquiry

If none of the below departments below match your query, or if you are unsure of who you need to talk to, send us a general enquiry.

Phone: (03) 8488 9982

Email: info@carersnetwork.com.au

New Client Services

Your first point of contact if you would like to receive further information about our services, or to arrange a free consultation.

Phone: (03) 8488 9982 Extension: 4

Email: csmadmin@carersnetwork.com.au

Current Client Services

If you’re an existing client of Carer’s Network and would like to reach our team.

Phone: (03) 8488 9982 Extension: 4

Email: csmadmin@carersnetwork.com.au

Support Coordination

Get in touch with our NDIS support coordination team.

Phone: (03) 8488 9982 Extension: 4

Email: coordination@carersnetwork.com.au

Recruitment

Would you like to join the Carer’s Network team? You can get in touch with our in-house recruitment team or apply directly to an open position via our Jobs Board.

Phone: (03) 8488 9982 Extension: 3

Email: recruitment@carersnetwork.com.au

Accounts

If you have any questions regarding our finance and billing, you can get in touch here.

Phone: (03) 8488 9982 Extension: 2

Email: accounts@carersnetwork.com.au

Feedback

Use this to provide feedback. Please refer to our complaint handling policy regarding complaints. You can also leave complaints, compliments and feedback via “Your Voice”.

Phone: (03) 8488 9982 Extension: 4

Email: yourvoice@carersnetwork.com.au

Book a Free In-person Consultation

We offer a complimentary, no-obligation in-home consultation where our team will personally discuss how our services can meet your needs.

Contacting Carer’s Network

You can contact our team using the form below or calling us directly. If you’re unsure of who you need to speak with, simply send a general enquiry and we can direct you to the right person.

Your Details

How Can We Help You?

Department Contacts

If you would rather call us, please refer to the below contact details.

General Enquiry

New Client Services

Current Client Services

Support Coordination

Recruitment

Accounts

Feedback

Contact Us

Services

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