What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine funding packages and private services?

Yes, Carer’s Network can tailor a package to your needs to ensure that you are enabled to achieve your goals and live the life that you wish to lead.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

Your Voice

Name: Carer's Network
Address: 6/758 Blackburn Rd, Clayton, VIC, AU
Telephone: (03) 8488 9982
Rating: 4.7

Empowering all voices: join our platform for open communication.

Complaint Handling Policy

“Your Voice”: Your platform for open communication.

At Carer’s Network, we believe that every voice matters. That’s why we’ve created “Your Voice,” our dedicated platform for complaints, compliments, and feedback.

Whether you’re a valued client, a dedicated staff member, or a compassionate support worker, we want to hear from you. Your feedback is essential in helping us improve our services and ensure that we’re providing the highest standard of in-home care services possible.

With “Your Voice,” you have the opportunity to share your experiences, concerns, and praises directly with us, fostering a transparent and collaborative environment where everyone’s input is valued and respected. Together, let’s shape a better tomorrow for our community.

Voice Your Thoughts

Fill out the form below, email us at yourvoice@carersnetwork.com.au or call us on (03) 8488 9982

Your Voice

Empowering all voices: join our platform for open communication.

“Your Voice”: Your platform for open communication.

Voice Your Thoughts

Fill out the form below, email us at yourvoice@carersnetwork.com.au or call us on (03) 8488 9982

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