What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine funding packages and private services?

Yes, Carer’s Network can tailor a package to your needs to ensure that you are enabled to achieve your goals and live the life that you wish to lead.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

Commonwealth Home Support Programme (CHSP)

Entry-level support services to help older Australians live independently and safely at home.

Update:

Carer’s Network are currently at capacity and will not be taking on CHSP clients at this stage. However, we will continue providing services to those already receiving CHSP services.

About CHSP

The CHSP is usually the first step for older Australians to getting some help at home. If you are eligible, you’re expected to contribute to the cost of your care if you can afford to. The cost depends on the type of support required and the provider.

Eligibility for this program is based on your support needs and age. You can check your eligibility and apply via My Aged Care:

Go to My Aged Care

How We Can Help

Our qualified and trained team can support you to live independently at home. No matter how much (or how little) support you require, you’ll be matched with a complimentary Carer’s Network Client Services Manager, who can help you get support at home.

Domestic Assistance

A clean and tidy home can significantly influence your health, wellbeing, safety and comfort.

Community and Social Support

Social connection is an integral part of maintaining physical and emotional health and wellbeing.

Respite Care

Regular breaks are essential to maintaining the health and wellbeing of carers and those they support.

CHSP Frequently Asked Questions

How do I apply for the Commonwealth Home Support Program?

You have a few options. You can either call My Aged Care on to talk about your needs and see if you are eligible, or you can apply online.

If you are eligible, you’ll be referred for an assessment in your home. The assessor will contact you within two to six weeks to arrange your assessment.

What happens in an assessment?

The assessor will visit you at home to talk with you about your situation, health, lifestyle, and how you’re going with completing daily tasks around the home. This will help them to recommend the right services for your needs.

You can also have a family member or friend present during your assessment.

How long does it take to find out if I'm eligible for services?

For Commonwealth Home Support Programme services, you will usually find out if you’re eligible at your assessment.

Who decides which services I receive?

The in-home care services that may be funded by the CHSP will be determined by your My Aged Care assessment.

Why Carer’s Network?

Accredited Private Home Care Services and Supports

We are an accredited and certified home care services provider held to the Aged Care Quality Standards of Australia.

Home Care Tailored to Your Needs

We know you like things done a certain way, so our highly experienced team will work with you to understand your unique needs.

Carer’s Network is sensitive to the special needs of our clients and takes on board all cultural and linguistic differences. Where possible, we will recruit to accommodate our clients’ specific requirements such as preferred language or cultural fit.

In-house Support Team

Our team of fully qualified and experienced in-home support workers are hand-picked by our dedicated internal team of recruiters and have been thoroughly vetted and police checked.

Additionally, our entire support team is in-house, from 24/7 rostering to after-hour support, so you can expect a high standard of service no matter who you interact with.

No Hidden Fees

We’ll provide you with a complete overview of your plan, including how much care you will receive, your budget and all fees you can expect to pay. Understanding exactly what fees and charges you will need to pay is an important consideration when choosing your partner in home care.

Dedicated Client Services Manager

No matter how much or how little support you require, we match all our clients with a complimentary Client Services Manager.