What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine funding packages and private services?

Yes, Carer’s Network can tailor a package to your needs to ensure that you are enabled to achieve your goals and live the life that you wish to lead.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

Carer Gateway

An Australian Government initiative providing services and support for carers.

About Carer Gateway

Carer Gateway is a national support initiative funded by the Australian Government, offering free, local services to carers.

Carer Gateway provides many services to support carers in their caring role, including emergency in-home respite care.

You can find more information via the Carer Gateway website here:

Carer Gateway Website

How We Can Help

Carer’s Network can support carers with flexible in-home respite on a scheduled or emergency basis. Our responsive services ensure you have the support when it matters most, including weekends, holidays and overnight.

Aged Care

As a carer, taking regular breaks is essential. We provide flexible in-home respite care services in a comfortable, familiar environment. Carer’s Network is an approved provider with My Aged Care.

Disability and Psychosocial Support

Carer’s Network is a registered and certified NDIS provider. Our personalised in-home respite services ensure caregivers take care of your own physical and mental wellbeing while those they care for continue to receive the support they need.

Carer Gateway

An Australian Government initiative providing services and support for carers.

About Carer Gateway

How We Can Help

Carer’s Network can support carers with flexible in-home respite on a scheduled or emergency basis. Our responsive services ensure you have the support when it matters most, including weekends, holidays and overnight.

Frequently Asked Questions About Carer Gateway:

What is Carer Gateway?

Who can use Carer Gateway?

How Can I Access Carer Gateway Services?

Who is a Carer?

What Services and Supports are Available Through Carer Gateway?

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