Are you curious about what a day in the life of a support worker with Carer’s Network looks like? Meet Gina Androutsos, a dedicated support worker who shares her experiences and insights into the rewarding and impactful work she does every day.
Join us as Gina takes us through her daily routine, highlighting the joys and challenges of providing compassionate care to her clients.
Introduction
I have been in this role for several years because I am a people person who enjoys helping and supporting others. My experience working in a hospital inspired me to pursue a career in aged care.
Morning Routine
I start my day by double-checking my roster to ensure I am starting at the right time. I like to arrive at each client’s home 15 minutes early to settle in and prepare. I read through the client’s notes to refresh my memory and use the app to confirm their location and any specific needs for the day.
Upon arrival, I greet my client and ask how they’re doing. We often have a quick chat before starting the day’s routine. At the end of my shift, I try to leave about 10 minutes to sit down and have a conversation with them about their interests and any updates they might want to share.
Daily Tasks
Throughout the day, I assist with various tasks such as cleaning and preparing tea for my clients. If a client requests a cup of tea, I make sure to prepare it at the end of my shift so we can sit down and chat about their family and interests.
I enjoy engaging with clients socially, always being mindful of their moods and communication styles. Each day is different, and I take it all in stride, responding with empathy and a sense of humour. Some clients might be more reserved, while others enjoy a bit of sarcasm. I really cherish these interactions and find joy in connecting with each person in a way that makes them feel comfortable and valued.
Challenges
Sometimes, clients can become upset, and when this happens, I take a step back and listen carefully to what they are saying. It’s important to acknowledge their feelings and redirect the conversation to something positive. Offering my support and understanding usually helps to ease their concerns, especially if I have built a strong relationship with them.
Having a good rapport with clients allows me to better assist them in finding solutions. If they have any ongoing issues, I encourage them to talk to their family or seek additional support. Building trust and showing genuine care are key to overcoming challenges and ensuring clients feel heard and valued.
Closing Routine
If there is time, I like to sit down with my clients and chat about anything and everything. These moments provide a great opportunity to share what I’ve done in their home and discuss any concerns or updates. Often, the conversations are easy- going, and we talk about their interests, family, or any topic that brings them joy.
Rewarding Aspects
Knowing that these individuals need support and care gives me a sense of purpose. I find great satisfaction in the simple act of helping others. Just a heartfelt “thank you” from a client can be incredibly rewarding. It feels like we’re looking after each other, creating a bond that makes my work truly fulfilling.
Final Thoughts
I wish more people understood the importance of spending extra time with clients. Having more than just a couple of hours per shift allows us to be part of their daily routine, fostering deeper connections and providing more meaningful support. It’s not just about tasks; it’s about being a comforting presence in their lives.
Support Workers at Carer’s Network
A big thank you to Gina for sharing these experiences. If you’re interested in applying for a role with Carer’s Network, please visit our jobs board, or email our recruitment ream at recruitment@carersnetwork.com.au
