Question 1

What can I expect when I make contact with Carer's Network?

Accepted Answer

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

Question 2

What are your hours for providing services? Can you provide overnight support?

Accepted Answer

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Question 3

Do you charge an exit amount if I were to cancel my service arrangement with you?

Accepted Answer

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Question 4

Do I need to sign up for a minimum period of time?

Accepted Answer

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

Question 5

How will you help me achieve my goals?

Accepted Answer

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Question 6

Can I combine government-subsidised funding and private services?

Accepted Answer

Yes, Carer’s Network can tailor your care plan to your individual needs, helping you achieve your goals and live the life you choose.

Question 7

Can I get services while I wait for government funding?

Accepted Answer

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Question 8

Can I contact Carer's Network at any time?

Accepted Answer

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

Question 9

What is a Client Services Manager?

Accepted Answer

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

My Aged Care

Support at Home Frequently Asked Questions (FAQs)

How You Can (and Can’t) Use Your Support at Home Program Funding

The Benefits of Choosing a Local In-Home Care Provider

Did You Know It’s Easy to Switch In-Home Aged Care Providers?

Accessing In-Home Aged Care Funding in 3 Simple Steps

Overview of the Support at Home Program

Government-subsidised Aged Care: CHSP vs HCP

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