What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine funding packages and private services?

Yes, Carer’s Network can tailor a package to your needs to ensure that you are enabled to achieve your goals and live the life that you wish to lead.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

Navigating Government-subsidised Aged Care: The Difference Between CHSP and HCP

As we traverse the landscape of aged care support, it’s essential to understand the distinctions between the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP). These government-funded initiatives cater to the diverse needs of individuals over 65 years seeking support to maintain their independence within their homes and communities.

Commonwealth Home Support Programme (CHSP)

The CHSP serves as an entry-level home support program, providing government-funded assistance to ageing individuals. Tailored for those who require basic support, the CHSP aims to foster independence and well-being. Services under CHSP often include domestic assistance, social support and respite care, contributing to a holistic approach to maintaining a fulfilling lifestyle.

The CHSP acts as a foundational support system, offering a range of services to enhance daily living. It’s designed for older individuals who may not require extensive or complex care but benefit from a helping hand to navigate their day-to-day activities.

Home Care Packages (HCP)

On the other hand, Home Care Packages (HCP) are tailored for individuals in need of higher levels of assistance, often involving more complex care requirements. HCPs are designed to provide a more comprehensive and personalised approach to care, enabling individuals to remain living independently in their own home for longer.

Under HCP, individuals have access to a range of services that go beyond the scope of CHSP. This can include personal care, domestic assistance, respite care, social/community support, home/garden maintenance, and specialised care catering to specific medical or mobility needs. HCPs offer a tiered system, allowing individuals to access varying levels of support based on their eligibility and care needs.

Choosing the Right Fit

The key to making an informed decision lies in understanding the level of care required. While the CHSP is perfect for those seeking lighter support to maintain independence, HCP becomes the preferred choice for individuals facing more complex care challenges. The goal of both programs is to empower Australians over 65 to remain independent within the familiar surroundings of their homes.

As you or your loved ones consider aged care options, consulting with professionals and undergoing a comprehensive assessment will guide you towards the most suitable program. Whether it’s the foundational support of CHSP or the more intricate care provided by HCP, these programs are crucial in ensuring that individuals receive the appropriate level of support to lead fulfilling lives.

Government-subsidised Aged Care: CHSP vs HCP

Navigating Government-subsidised Aged Care: The Difference Between CHSP and HCP

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