What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine government-subsidised funding and private services?

Yes, Carer’s Network can tailor your care plan to your individual needs, helping you achieve your goals and live the life you choose.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

Benefits of Choosing a Smaller In-Home Care Services Provider

When it comes to in-home care, the difference between a larger national provider and a smaller private in-home care services provider is significant. Larger providers may be capable of taking on a larger number of participants, but they can often find themselves stretched thin, leaving less time to focus on the unique needs of each person. In contrast, smaller in-home care services providers have the time and attention to truly get to know you, ensuring that the support you receive is personalised and tailored to your unique needs.

At Carer’s Network, we believe that in-home care is deeply personal. It’s not just about tasks, but about offering the right support in a way that genuinely helps the individual receiving the care. As an accredited in-home care services provider for Aged Care and NDIS, we pride ourselves on being big enough to help, but small enough to truly care about each person’s individual needs and make a real difference.

Personal Care, Because We Truly Get It

Inviting someone into your home to assist with care is a deeply personal experience. This process can often feel impersonal. You may deal with someone at a corporate office who doesn’t know you or your preferences. You might find yourself speaking to a call centre instead of someone who understands your unique situation. With a bigger provider, care often feels like it’s about numbers, with little room for a personalised experience.

At Carer’s Network, we take the time to get to know you. Your preferences, your routines, your home and your goals. We believe in the importance of personalised care, because we understand that it’s more than just assistance with tasks; it’s about making you feel safe, comfortable and supported while living independently in your own home. We’re not just here to do a job, we’re here to build a relationship. By getting to know your home and your specific needs, we can provide the best care tailored just for you.

The Advantages of Choosing a Smaller In-Home Care Services Provider

Personalised, High-Quality Care: When you choose Carer’s Network, your care is not just a number on a list. You’ll have carers who are familiar with your needs, making the care experience feel as natural and comfortable as possible.
No Hidden Fees: We don’t charge extra consultation fees. What you see is what you get. No unexpected fees, no complicated billing processes, just honest and reliable care.
Consistent, Reliable Support: We ensure you have a stable, dependable team who understand your needs. Continuity of care is key to providing quality support and comfort.

Our Core Values

At the heart of everything we do are our core values. They shape the way we interact, ensuring that we offer care that’s not only high-quality but genuinely compassionate.

Compassion: We approach every interaction with empathy, respect and kindness.
Accountability: We take responsibility for our actions, providing reliable and consistent care.
Integrity: We uphold honesty, transparency and ethical practices in all aspects of care.
Client-Centric: Your well-being is our priority and we tailor care to your unique needs.
Diversity and Inclusivity: We embrace diversity and provide respectful care to all.

How We Can Help

Carer’s Network means more than just receiving a service, it’s about building a meaningful, personalised relationship where your care is tailored to fit your unique needs and preferences. We offer a wide range of Aged Care and NDIS in-home support services to help you live the life you want.

In-Home Aged Care Services

In-Home NDIS Services

We believe in quality over quantity, ensuring that each person we support feels truly heard. If you’re looking for an in-home care services provider who takes the time to get to know you and offers compassionate, reliable care, we’re here to help.

Contact our team today for any further questions and support.

Why Choosing a Smaller In-Home Care Services Provider Can Mean More Personal Care

Personal Care, Because We Truly Get It

The Advantages of Choosing a Smaller In-Home Care Services Provider

Our Core Values

How We Can Help

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