What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine government-subsidised funding and private services?

Yes, Carer’s Network can tailor your care plan to your individual needs, helping you achieve your goals and live the life you choose.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

Need Help Understanding Us in Your Language?

At Carer’s Network, we want to make sure you feel confident and supported when talking about your care.

That’s why we use the Translating and Interpreting Service (TIS National), a free service provided by the Australian Government.

About Translating and Interpreting Service (TIS National)

TIS National is a free government service that helps people with limited English communicate in their home or native language when accessing essential services.

Interpreters are available in over 160 languages, over the phone and in person if needed, 24 hours a day, 7 days a week.

TIS National Website

How We Can Help

We know that every person and every family is diverse and we are proud to support people from all cultural and language backgrounds.

We take the time to listen, adapt and understand what matters to you. We will always put your needs, preferences and comfort first. Our services are inclusive, respectful and built around you and your loved ones.

We can connect you with a professional interpreter to help you:

Understand

Understand your in-home care services and funding.

Ask

Ask questions about your health or services.

Discuss

Talk about changes to your care.

Decide

Feel confident in your decisions.

Our Values

We are made up of the following:

Compassion

We approach our clients and carers with genuine empathy, understanding, and kindness in every interaction.

Accountability

We take responsibility for our actions and decisions, ensuring that our clients can rely on us for dependable and consistent care.

Integrity

We are committed to the highest levels of integrity, ensuring honesty, transparency, and ethical behaviour in all our operations and care.

Client-centric

Our focus is always on the well-being and satisfaction of our clients, and we tailor our services to meet their unique needs.

Diversity

We believe in the strength of an inclusive workplace, including those with disabilities, Aboriginal and Torres Strait Islander people, mature age individuals and LGBTIQA+ identities.