What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine government-subsidised funding and private services?

Yes, Carer’s Network can tailor your care plan to your individual needs, helping you achieve your goals and live the life you choose.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

Talking to Your Loved One About In-Home Care Services

Starting a conversation about extra support at home isn’t always easy.

For many families, it can feel like stepping into sensitive territory; balancing care, independence and emotion all at once. Your loved one may worry about losing control, while you may simply want to ensure they’re safe, supported and comfortable.

The good news is that with the right approach, these conversations can be positive, respectful and even empowering.

1- Choose the Right Moment

Timing matters.

Try to have the conversation when things are calm, not during a stressful moment or after something has gone wrong. A relaxed setting, like sitting together at home or over a cup of tea, can make the discussion feel more natural and less confronting.

2- Start with Care, Not Concern

How you open the conversation sets the tone.

Rather than focusing on what’s going wrong, lead with how much you care. For example:

“I’ve been thinking about how we can make things a bit easier for you.”

This keeps the conversation supportive, rather than critical.

3- Listen First

It’s important that your loved one feels heard.

Ask open questions and give them space to share how they’re feeling about their current situation. They may already be aware they need support but feel unsure or hesitant to say it out loud.

Listening without interrupting or correcting can build trust and openness.

4- Acknowledge Their Independence

One of the biggest concerns people have about accepting help is the fear of losing independence.

Reassure your loved one that in-home support is designed to maintain independence, not take it away. The goal is to help them continue living life on their terms, with a little extra help where needed.

5- Keep It Small and Flexible

The idea of “care” can feel overwhelming if it sounds like a big, permanent change.

Instead, introduce the idea as something small and flexible:

A few hours of help each week
Assistance with specific tasks
Occasional support during busy times

Starting small can make the idea feel more manageable and less intimidating.

6- Involve Your Loved One in the Decision

This should always feel like a shared decision, not something being done to them.

Let your loved one have a say in what support looks like:

What kind of help they’re comfortable with
When support happens
Who provides that care
How often you want someone to help around

Feeling in control can make a big difference in how open they are to accepting support.

7- Be Patient, It May Take Time

These conversations don’t always lead to an immediate decision.

Your loved one may need time to process the idea, ask questions, or come to terms with the change. That’s completely normal.

Keep the conversation open, revisit it gently and allow them to move at their own pace, while giving them space to think about what they are comfortable with.

We’re Here When You Are Ready

Once your loved one feels comfortable with the idea of support, the next step is finding care that feels right. This is where having a trusted provider can make all the difference.

At Carer’s Network, we understand that inviting someone into your home is a big step. Our approach is centred around building trust, maintaining routines and providing care that feels natural and respectful.

We take the time to match each individual with the right carer, ensuring support feels comfortable, familiar and aligned with their lifestyle.

Support We Can Help With

If you’re starting this conversation with your loved one, it can help to know what kind of support is available.

Carer’s Network provides a range of flexible in-home services, including:

In-Home Aged Care Services

NDIS and Disability Support Services

A Conversation Worth Having

Talking about accepting help at home can feel difficult, but it often leads to something positive. More support, less stress and a better quality of life for everyone involved.

By approaching the conversation with empathy, patience and understanding, you can help your loved one feel supported, respected and in control of their decisions.

And when the time is right, there’s support available to make that next step feel just a little bit easier. For more support contact our friendly staff.

Tips for Talking to Your Loved One About Accepting In-Home Care Services and Help at Home

Starting a conversation about extra support at home isn’t always easy.

1- Choose the Right Moment

2- Start with Care, Not Concern

3- Listen First

4- Acknowledge Their Independence

5- Keep It Small and Flexible

6- Involve Your Loved One in the Decision

7- Be Patient, It May Take Time

We’re Here When You Are Ready

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