What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine government-subsidised funding and private services?

Yes, Carer’s Network can tailor your care plan to your individual needs, helping you achieve your goals and live the life you choose.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

Meet the Carer's Network Team at Forest Hill Chase

We’re popping up at Forest Hill Chase Shopping Centre from Monday 28 July to Friday 1 August, and we’d love to see you there.

📍 Location: Forest Hill Chase Shopping Centre
📅 Dates: Monday 28 July – Friday 1 August
🕘 Time: 9:00am – 3:00pm daily

Our friendly team will be onsite daily to chat with local community members about in-home care services and support.

Whether you’re exploring aged care options for yourself or a loved one, or you’re an NDIS participant looking for the right provider, we’re here to answer your questions. No pressure, no obligations!

Why Carer’s Network?

At Carer’s Network, we’ve been helping older Australians and NDIS participants live independently at home since 2017. We are proud to be both an Approved Provider with My Aged Care and a Registered and Certified NDIS Provider, delivering compassionate, qualified care tailored to the needs of each individual.

Here’s what makes us different:

Registered AND certified provider
24-hour care and service
Dedicated Client Services Manager to guide you
Care that is matched to your preferences and goals
A commitment to diversity, integrity and client-centred care

If you’re thinking about starting in-home support, switching providers, or just want to understand how government-funded in-home care works, our team would be happy to take the time to talk through your options with you.

Come and meet the warm, knowledgeable people behind Carer’s Network! We’re here to help make your next steps feel simple, personal and supported.

If you have questions or want to chat to our team regarding in-home care, feel free to reach out any time:

Come Say Hello at Forest Hill Chase!

We’re popping up at Forest Hill Chase Shopping Centre from Monday 28 July to Friday 1 August, and we’d love to see you there.

Why Carer’s Network?

Here’s what makes us different:

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