Carer’s Network is an approved in-home care services provider with My Aged Care.
Whether you already have an approved Home Care Package, or are just starting to explore your options, we’re here to guide you.
Getting started: you’re ready to receive support at home
We’re here to make that next step simple and personal. From the very first conversation, we take the time to understand what matters most to you – comfort, independence and well-being.
At Carer’s Network, everything we do is centred around delivering care that feels right for you, in the place you feel most at ease: your home.
We offer:
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A complimentary, no-obligation consultation in your home
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A personalised care plan tailored to your needs and preferences
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Compassionate, qualified in-home support workers
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A dedicated Client Services Manager to coordinate everything
Our In-Home Aged Care Services
We offer a wide range of in-home aged care services designed to support your independence, comfort and quality of life. From help with daily personal care to assistance around the home, our team is here to provide the support that suits your lifestyle.
Why Carer’s Network?
Accredited & Trusted
Approved in-home care services provider held to the Aged Care Quality Standards of Australia
Personalised Care
We tailor your in-home care to your preferences, routine, culture and language.
No Hidden Fees
We offer clear, upfront pricing so you always know what to expect.
Clear Communication
Every client is matched with a dedicated Client Services Manager from day one.
In-house Support Team
Managed and supported by us, so your care is always consistent and personal.
Resources
Seeking support from an advocate
If you’re seeking, or receiving, government-funded aged care services, it’s common to need some support to work out what’s best for your situation. If you do, you might find an aged care advocate can help.
My Aged Care provides information on accessing advocates here.
Or, you can seek information on the Older Persons Advocacy Network.
Getting support
You don’t have to be alone in your aged care journey. You can talk directly to Carer’s Network about any concerns you may have through our contact page.
My Aged Care provides a range of support for those seeking more information about understanding the aged care system, knowing your rights and making complaints:
Complaints
If you have concerns about any aspect of your aged care experience (or a loved one’s), it’s important you raise them.
You can contact Carer’s Network any time about any concerns you may have and you can do so anonymously via our “Your Voice” platform. Or, if you’d like to make a complaint directly to My Aged Care, follow the link below:
Frequently Asked Questions About In-Home Care
What is a Home Care Package?
The government-funded Home Care Packages (HCP) program helps Australians over 65 to live independently at home for longer. The program offers four levels of funding, based on specific care needs and eligibility.
To access government-subsidised aged care services, you must first register with My Aged Care, the government agency, and complete an assessment.
What is Support at Home?
Support at Home is a new in-home aged care program launching on 1 July 2025. It aims to help older Australians maintain their independence and continue living at home for as long as possible.
This program will combine existing in-home care services into one simplified system, making support easier to access and more equitable. Support at Home will provide improved access to services, equipment, and home modifications, helping older people stay healthy, active, and connected to their communities.
Read more about these changes via our blog.
Can I switch from another provider?
Yes, absolutely. If you have an approved Home Care Package, you’re free to choose a provider that suits your needs. We can help you make the switch smoothly, with no disruption to your care. Get in touch with our team for more information.
What if I need extra support beyond my package?
If your care needs increase over time or your package level doesn’t quite cover your unique needs, we can explore privately funded service options alongside your package. Our team will work with you to make sure your support continues seamlessly.
I’ve just received my referral code, what happens now?
Once you’ve received your HCP approval letter with a referral code, you’re ready to start! Just contact us, and we’ll organise a complimentary in-home consultation to discuss your needs and help set up a personalised care plan.
Can you help me understand what’s included in my package?
Yes, we’ll go through your package with you, step-by-step. We’ll help explain what services you’re eligible for and how your funding can be best used to support your daily life. We’ll also help you plan ahead if your needs change in the future.
What if I want to start care before my package is assigned?
You’re welcome to arrange private services with us while you wait. We’ll help you get the care you need right away, and when your package is approved, we can transition your services seamlessly to your government-subsidised plan.
Can my family be involved in setting up my care?
Absolutely. We encourage the involvement of trusted family members or carers in the consultation and care planning process. Your comfort and peace of mind are what matters most and we’ll always work in partnership with you.
Contact Us
Fill out the form below, or call us on (03) 8488 9982 to arrange an obligation-free consultation. We can also answer any questions you may have and help you understand funding and fees:
