Carer’s Network is an approved in-home care services provider with My Aged Care.
We have current capacity to welcome older Australians affected by recent provider changes – seamless transitions guaranteed.
In-Home Aged Care Has Transitioned to Support at Home
The Home Care Packages and Short-Term Restorative Care programs have now transitioned to the Support at Home Program, which is designed to make accessing in-home aged care simpler and more flexible.
Getting Started: You’re Ready to Receive Support at Home
We’re here to make that next step simple and personal. From the very first conversation, we take the time to understand what matters most to you – comfort, independence and well-being.
At Carer’s Network, everything we do is centred around delivering care that feels right for you, in the place you feel most at ease: your home.
We offer:
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A complimentary, no-obligation consultation in your home
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A personalised care plan tailored to your needs and preferences
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Compassionate, qualified in-home support workers
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A Dedicated Care Partner to coordinate everything
Your Dedicated Care Partner
From the moment you sign up, we match you with a Dedicated Care Partner. A single, consistent touchpoint who can visit you face-to-face and and remains your contact for the long term.
They coordinate your care and keep your family and clinical team connected every step of the way.
Come have a cuppa with us!
We’d love to meet you in person and chat about your care. No cost, no obligation, just a welcoming chat about how we can support you.
Our In-Home Aged Care Services
We offer a wide range of in-home aged care services designed to support your independence, comfort and quality of life. From help with daily personal care to assistance around the home, our team is here to provide the support that suits your lifestyle.
Welcoming You in Every Language
If you need help communicating with us in your preferred language, we’re here to support you every step of the way. We can organise a professional interpreter through TIS National, a free government service, to help you feel confident. For more information, click here.
Why Carer’s Network?
Accredited & Trusted
Approved in-home care services provider held to the Aged Care Quality Standards of Australia
Personalised Care
We tailor your in-home care to your preferences, routine, culture and language.
No Hidden Fees
We offer clear, upfront pricing so you always know what to expect.
Clear Communication
Every client is matched with a Dedicated Care Partner from day one.
In-house Support Team
Managed and supported by us, so your care is always consistent and personal.
Resources
Seeking support from an advocate
If you’re seeking, or receiving, government-funded aged care services, it’s common to need some support to work out what’s best for your situation. If you do, you might find an aged care advocate can help.
My Aged Care provides information on accessing advocates here.
Or, you can seek information on the Older Persons Advocacy Network.
Getting support
You don’t have to be alone in your aged care journey. You can talk directly to Carer’s Network about any concerns you may have through our contact page.
My Aged Care provides a range of support for those seeking more information about understanding the aged care system, knowing your rights and making complaints:
Complaints
If you have concerns about any aspect of your aged care experience (or a loved one’s), it’s important you raise them.
You can contact Carer’s Network any time about any concerns you may have and you can do so anonymously via our “Your Voice” platform. Or, if you’d like to make a complaint directly to My Aged Care, follow the link below:
Need help understanding us in your language?
At Carer’s Network, we always put you and your loved one’s needs first.
If English isn’t your first language, we can organise a professional interpreter through TIS National, a free government service, so you feel confident and supported when discussing in-home aged care.
Frequently Asked Questions About In-Home Care
What is Support at Home?
The government-funded Support at Home program helps older Australians stay independent, healthy and socially connected while continuing to live safely in their own homes.
There are eight levels of funding, based on your individual care needs. This funding can be used for personal care, domestic support, home modifications, assistive technology and more in-home aged care services, all designed to help you live well at home for longer.
Read more about Support at Home and how to apply here.
Can I switch from another provider?
Yes, absolutely. If you have been allocated Support at Home funding, you’re free to choose a provider that suits your needs. We can help you make the switch smoothly, with no disruption to your care. Get in touch with our team for more information.
What if I need additional support beyond my allocated funding?
If your care needs increase over time or your current funding level doesn’t fully cover your individual requirements, we can explore privately funded service options alongside your allocated funding. You can also request a reassessment through My Aged Care if your circumstances have changed. Our team will work with you to ensure your support continues seamlessly.
Once I have been allocated funding, what happens next?
Once you’ve been allocated Support at Home funding and received a notification with a referral code, you’re ready to start! Just contact us, and we’ll organise a complimentary in-home consultation, a friendly visit over a cuppa to chat about your needs and set up a personalised care plan that suits you.
Can you help me understand what’s included in my Support at Home funding?
Yes, we’ll go through your allocated Support at Home funding together, step-by-step. We’ll help explain what services you’re eligible for and how your funding can be best used to support your daily life. We’ll also help you plan ahead if your needs change in the future.
What if I want to start care before my funding is allocated?
You’re welcome to arrange private services with us while you wait. We’ll help you get the care you need right away, and when your funding is allocated, we can transition your services seamlessly to your government-subsidised plan.
Can my family be involved in setting up my care?
Absolutely. We encourage the involvement of trusted family members or carers in the consultation and care planning process. Your comfort and peace of mind are what matters most and we’ll always work in partnership with you.
Contact Us
Fill out the form below, or call us on (03) 8488 9982 to arrange an obligation-free consultation. We can also answer any questions you may have and help you understand funding and fees:
