What can I expect when I make contact with Carer's Network?

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

What are your hours for providing services? Can you provide overnight support?

Carer’s Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer’s Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Do you charge an exit amount if I were to cancel my service arrangement with you?

Carer’s Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Do I need to sign up for a minimum period of time?

Carer’s Network does not have lock-in contracts. You are free to cancel your services with us any time, however, we do expect payment for services rendered prior to the exit date.

How will you help me achieve my goals?

Together with a personalised Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

Can I combine government-subsidised funding and private services?

Yes, Carer’s Network can tailor your care plan to your individual needs, helping you achieve your goals and live the life you choose.

Can I get services while I wait for government funding?

Yes you can! As Carer’s Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer’s Network can assist to put in place services to support you whilst you wait for government funding.

Can I contact Carer's Network at any time?

Yes, Carer’s Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

What is a Client Services Manager?

You will be matched with a dedicated Client Services Manager, no matter how much or how little support you need. They will become your key contact person at Carer’s Network, which allows us to provide you with personalised service by someone who knows you and the support your require.

We Have the Capacity to Support You

We understand that unexpected changes within the in-home care sector can bring stress and uncertainty, especially for older Australians and NDIS participants who rely on consistent, familiar support. Shifts like these can leave many families wondering where to turn next for dependable, personalised in-home care they can trust.

At Carer’s Network, we want you to know that you’re not alone, and you don’t need to compromise on the quality of your in-home care. We currently have the capacity to welcome new clients who have been impacted by recent provider changes, ensuring a seamless, reassuring transition.

Since 2017, families have trusted Carer’s Network as their in-home care services provider because we focus on people first. Unlike larger organisations, we believe in quality over quantity. This means we take the time to truly listen and understand what matters to you, so we can tailor your in-home care to your unique needs and preferences.

Choosing the right in-home care services provider is about more than just services, it’s about genuine relationships, trust and feeling truly supported every day. That’s what you’ll find with Carer’s Network.

If you, or someone you care about, has been affected by recent provider closures or changes, please reach out to our team. Our doors are open and we’re ready to help you settle into care that feels safe and familiar.

What We Stand For

At Carer’s Network, our core values guide every decision we make and every interaction we have. They shape the way we deliver in-home care that is not just practical but genuinely supportive and personal. We lead with compassion, treating every individual with empathy, respect and kindness. We take pride in our accountability, providing consistent, dependable care you can trust.

Our commitment to integrity means we are always honest, transparent and ethical in everything we do. Being client-centric is at the heart of our service, your well-being always come first, and your care plan is shaped around you. We embrace diversity and inclusivity, ensuring our care is welcoming and respectful of all backgrounds and circumstances.

How We Can Help

Our Aged Care and NDIS in-home support services are designed to help you live the life you choose, with confidence and comfort. Most importantly, we have availability, so you don’t have to wait for the care you need now.

Our In-Home Aged Care Services

Our In-Home NDIS Services

When you choose Carer’s Network, you’re choosing an in-home care services provider who truly listens, genuinely cares and is by your side every step of the way.

Contact our team today for any further questions as we have capacity and are ready to welcome you with open arms.

Carer’s Network Has the Capacity to Support You

What We Stand For

How We Can Help

Our In-Home Aged Care Services

Our In-Home NDIS Services

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